There are many electronic vehicle health check systems on the market today. What we have done to differentiate ourselves from other providers is take this tried and tested process and make it not only more usable for the Dealer, but we have developed it further to allow for a greater upsell opportunity and conversion on both identified Red and Amber work concerns.
Our integrated Finance Plan* allows Dealers to sell Red work concerns identified as part of an iVHC on the day and afford the customer the opportunity to spread the cost of these repairs over a set period.
Repair Plans offer the customer the opportunity to pay monthly for both Amber work concerns, or deferred Red work, identified as part of their recent iVHC, or for other items outside of the scope of a traditional Service Plan.
INJECTION OF PREVIOUS CONCERNS
Any unsold Red or Amber work concerns identified as part of a previous iVHC on the vehicle can be injected automatically into the new health check as mandatory inspections. There is also a higher potential for upsell on previously identified concerns.
DAILY WORK & DASHBOARDS
Real-time daily work areas and management dashboards for display on internet enabled TV’s are available giving an immediate view on deleted and declined work, Amber concerns that remain unsold, all concerns that have been authorised and everything that has been completed on the day.
They say pictures paint a thousand words, and by utilising our integrated photograph functionality whereby the technician takes a picture of a given concern which can then be emailed directly to the customer or included on the printed health check, it is proven that more Red and Amber work concerns are sold.
Our fully integrated video technology allows technicians to record a video of the entire health check or an individual concern which can then be emailed directly to the customer. This works extremely well for checks involving movement or noise concerns.
Technicians complete each iVHC on a mobile device chosen by the Dealer, with 1 device serving multiple technicians. After choosing the relevant template, and taking any necessary pre-inspection photographs, all mandatory checks must be performed before the iVHC can be completed.
DMS integration, where possible, allows for a direct daily, incremental and/or manual download of job information from the Dealer’s Dealer Management System, as well as parts prices, stock availability and tracking.
The pre-call facility allows users to contact the customer prior to their visit with all of the relevant information, such as first visit notifications, last service dates, any recent health check information and fully service history. Users also have the ability to record notes against the health check which are available to all other users throughout the iVHC lifecycle.
With full tyre integration through Stapletons Tyre Services or Micheldever Tyre Services, Dealers can view their available tyre stock from within the iVHC for tyres matching those identified on the vehicle, with the ability to order directly with the supplier coming in 2014.
The client pop-up notifies the appropriate users within the relevant departments of any updates to iVHC’s which may require their attention. If subsequent updates are found older notifications are erased which removes the need for users to check out of date information.
Integrated Follow Up
All unsold Red and Amber work concerns can be sent directly to the integrated follow up module when required by the Dealer. Each type of follow up can have its own bespoke timeline and templates which include SMS, email and post fulfilment with the ability to include the health check within the latter two.
With parts and tyre pricing and availability presented as part of the DMS downloads and tyre integration, users can price concerns in no time at all, with the correct parts being selected with the help of photographs and videos taken as part of the iVHC. Parts tracking and automated status updates also help to reduce parts obsolescence.
It is ok recording and collecting information about each completed vehicle health check, but we have developed a suite of reports that allow Dealers to fully and accurately analyse identified and sold work items for each Dealership, for each advisor and for each individual technician.
* country dependent