eDynamix iVHC becomes part of Hyundai 360

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eDynamix have worked closely with Hyundai Motor UK to integrate their vehicle health check application, iVHC, into Hyundai’s own 360 platform and can now offer their solution as one of the approved Hyundai Motor UK eVHC partners. Hyundai 360 is an intuitive and simple to understand modular platform offering full automation of the Aftersales customer journey.

At the core of the programme is the industry’s quickest online service booking system that requires no more than six steps and 10 seconds to complete. It is also integrated into Dealer DMS systems to maximise efficiencies. Jobs are automatically loaded and available within iVHC each morning ready for the service advisors and technicians to begin carrying out the required vehicle health checks. Any identified concerns can be priced using Hyundai’s own menu pricing engine which is embedded within iVHC, and then sent to the customer for authorisation. Work authorised online through the Hyundai portal is then automatically updated and reflected in iVHC.  This ensures that the relevant parts and service departments are notified and authority can then be passed to the technician to complete the work. This provides a seamless process for both customer and dealerships.

Tony Whitehorn, President & CEO, Hyundai Motor UK said: “Hyundai Motor prides itself on its continuous evolution and innovative spirit and our unique 360 service solution is a great example of this. Hyundai 360 Workshop Automation helps to streamline maintenance operations by using clever technology that delivers real efficiencies for our customers and our dealer partners.”

Iain Nickalls, Director at eDynamix, said “We have worked with Hyundai Motor UK and its dealer partners for a number of years but were extremely excited when we were asked to become part of the Hyundai 360 programme earlier this year. We sincerely believe it will revolutionise the way in which the Hyundai Network will communicate and operate with their customers. Hyundai Motor’s vision and culture is very much the same as ours at eDynamix, where we aim to connect Dealers to their customers using intuitive and connected systems to deliver the best possible experience for all. These are truly exciting times for Hyundai Motor and eDynamix are proud to be part of this”.

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We’re at AM Live 2016! 16th November…

eDynamix Connect provides dealers with all of the core aftersales functions outside of a DMS; service plans, electronic vehicle health check, proactive follow-up, repair and finance plans, online bookings, MOT cleansing, VIDEO1st, aftersales surveys and automated confirmations and reminders.

Dealers often use several different systems from several different suppliers for all of these functions which can lead to increased costs and issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations through disjointed silos of information.

Using one supplier for all of the core aftersales processes, with one login to connect them together, one support channel and one invoice provides a more efficient and cost-effective solution for dealers. Having one system helps improve staff engagement, morale and ultimately Dealer profitability.

Come and see us at Milton Keynes Arena, stand 54 to understand how eDynamix Connect can help your business.
Register here for AM Live.


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New Customers

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The Delgarth Motor Group have rolled out iVHC at 2 of their sites; Bletchley Hyundai and Milton Keynes Hyundai.

Turners Motor Group are now offering Service Plans through eDynamix.

Endeavour Hyundai Watford and North London Hyundai go live with iVHC.

We welcome onboard Saxon Bridge in Milton Keynes who recently took up Service Plans from eDynamix.

JD Edgar & Son have gone live with our Interactive Vehicle Health Check System, (iVHC.)

Harratts Group have recently rolled out our Service Plans at 2 of their Dealerships; Kia Motors and Renault.