eDynamix have worked closely with Hyundai Motor UK to integrate their vehicle health check application, iVHC, into Hyundai’s own 360 platform and can now offer their solution as one of the approved Hyundai Motor UK eVHC partners. Hyundai 360 is an intuitive and simple to understand modular platform offering full automation of the Aftersales customer journey.
At the core of the programme is the industry’s quickest online service booking system that requires no more than six steps and 10 seconds to complete. It is also integrated into Dealer DMS systems to maximise efficiencies. Jobs are automatically loaded and available within iVHC each morning ready for the service advisors and technicians to begin carrying out the required vehicle health checks. Any identified concerns can be priced using Hyundai’s own menu pricing engine which is embedded within iVHC, and then sent to the customer for authorisation. Work authorised online through the Hyundai portal is then automatically updated and reflected in iVHC. This ensures that the relevant parts and service departments are notified and authority can then be passed to the technician to complete the work. This provides a seamless process for both customer and dealerships.
Tony Whitehorn, President & CEO, Hyundai Motor UK said: “Hyundai Motor prides itself on its continuous evolution and innovative spirit and our unique 360 service solution is a great example of this. Hyundai 360 Workshop Automation helps to streamline maintenance operations by using clever technology that delivers real efficiencies for our customers and our dealer partners.”
Iain Nickalls, Director at eDynamix, said “We have worked with Hyundai Motor UK and its dealer partners for a number of years but were extremely excited when we were asked to become part of the Hyundai 360 programme earlier this year. We sincerely believe it will revolutionise the way in which the Hyundai Network will communicate and operate with their customers. Hyundai Motor’s vision and culture is very much the same as ours at eDynamix, where we aim to connect Dealers to their customers using intuitive and connected systems to deliver the best possible experience for all. These are truly exciting times for Hyundai Motor and eDynamix are proud to be part of this”.