Interactive Vehicle Health Check

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More than just a vehicle health check system, our iVHC application is interactive, intuitive and fully integrated with all other modules, including VIDEO1st for video and photographs and Finance and Repair Plans for red and amber work upsell.

With up to date analysis available via the Connect reporting app, detailed drill-through analysis and the ability to view at dealer or group level.

Other features include…

FINANCE PLAN

Provide customers the opportunity to spread the cost of red work concerns identified through iVHC over 6 or 12 months, with no deposit, while having the repair fixed on the day.

ACTIVE DIGITAL RECEPTION (ADR)

Capture key information at service check-in such as service book and locking nut key locations, damage recording (including image evidence capture) and more.  Allow service advisors to rebook red & amber work at check-out.

COMPREHENSIVE REPORTING

Full, data rich reporting helps fully analyse performance by dealership, advisor and technician.

ONLINE BOOKINGS

Provide convenience to customers by

allowing them to book VHC work now due directly through the Online Bookings platform.

INJECTION OF PREVIOUS CONCERNS

Inject previously unsold red or amber work concerns automatically into the new health check as a mandatory inspection.

INTEGRATED FOLLOW UP

Send customised reminders via email, SMS and direct mail for work now due.

Find out more

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Lexus Hull gain Kiwami Award for finest guest experience

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Image sourced from blog.lexus.co.uk

A series of celebratory events took place last week for the awards, hosted in Marseille where the successful retailers were presented with the Kiwami Award by Pascal Ruch, head of Lexus Europe.

Ruch said: “Lexus’s ambition has not been simply to redefine what great guest experience means in the automotive industry, but to constantly recognise and respond to changes in customer habits and priorities. By harnessing the concept of omotenashi in developing their business, our European retailers can maintain the highest service standards, supported by the dedicated work of everyone in their teams.”

Kiwami is a Japanese word meaning “ultimate” demonstrating the values of Japanese hospitality or ‘omotenashi’ which is fundamental to the Lexus brand.

The winners were selected after a two-stage judging process analysing each retailer’s guest experience standards and overall business performance.

Steve Kelly, Lexus Director of the John Roe Group said: “This award is a credit to the great team we have at Lexus Hull and our principle of building relationships rather than selling cars. By getting to know our customers well, we can meet and exceed their expectations, and all our team work hard to achieve this goal.”

Lexus Hull use eDynamix platform for Service PlansProactive Follow Up and iVHC.