Are you ready to connect?

connect_phone

Using several different systems from several different suppliers in aftersales departments can lead to issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations.

Monthly bills from different suppliers for their licences and support can quickly mount into potentially large and unnecessary costs, with the burden of reconciling and paying multiple invoices placed with an accounts team. Using one supplier for all of the core aftersales processes, with one login to connect them together, and one support channel and one invoice provides a more efficient and cost-effective solution for dealers.

A connected solution helps to improve productivity and staff engagement, but it also increases staff morale, system use and profitability. It makes training new and existing employees more effective, while at the same time helping to reduce staff turnover, with users feeling more confident in their day-to-day job role because they have a greater understanding of one connected system rather than a mediocre appreciation of multiple disparate systems.

Data from various dealer management systems, the DVLA and DVSA, tyre distributors, and finance and insurance companies can all be connected into one portal. This can help to reduce errors, through seamless transfer of data between systems. This then removes customer blindspots that arise because information – such as addresses, mobile telephone numbers or customer email addresses – held in one system is not updated and, therefore, does not match data held in another.

eDynamix offers dealers a connected aftersales solution; encompassing (and embedded within) the service core process, with the aim of improving productivities, efficiencies and customer retention.

eDynamix Connect provides dealers with all of the core aftersales functions outside of their DMS; service plans, electronic vehicle health check, proactive follow-up, repairs and finance plans, online bookings, MOT cleansing, VIDEO1st, aftersales surveys and automated confirmations and reminders.

Through one portal, dealers can receive centralised, data-rich management reporting using our scheduled push reports, or use our eDynamix Connect app to get an overview of daily, weekly and monthly performance.

Not only do dealers’ systems, staff, management and third-party applications become connected, but eDynamix Connect offers multiple online channels to keep customers connected to dealers through the web and smart devices too:

Online bookings – giving customers the ability to book their service 24 hours a day, seven days a week.

Online service plan quote – allowing customers to create a quote for all of their future servicing requirements at their convenience.

iVHC online authorisation – letting customers view and authorise work needed on their vehicle, anytime, anywhere.

VIDEO1st online media and interactive comments – delivering the excitement of the showroom experience to the customer in the comfort of their own home.

It’s time to get connected!

Advertisements

eDynamix launch new Connect App

connect_intro_logo

 

eDynamix have launched a new App which provides senior management with an overview of business performance through all of the core Aftersales functions.

Connect shows daily, weekly, monthly and rolling 28 day Service Plan quotes and sales for Dealer Groups and individual Dealerships. Users can drill into further detail and highlight performance trends by new and used sales as well as those sold through the service department.

eDynamix electronic vehicle health check solution, iVHC, also feeds red and amber work conversion rates into the App, with follow up, video, online booking and survey statistics to be added in the very near future.

Steve Turney, Managing Director of Delgarth Motor Group, said “The Connect App is brilliant. Our rolling 28 day service plan performance has already increased by 125% which I am delighted with. This is because I personally can now drive improvements each day as I can quickly and easily see how my Dealerships and departments within them are performing”.

“Connect is unique in the motor industry,” said Director Iain Nickalls.

“The norm is for management to run reports from disparate systems to find relevant information regarding business performance, which can be time consuming and error prone. Connect provides a powerful and immediate insight into your business performance across multiple functions, and is available at your fingertips any time of the day, from anywhere in the world”.

Connect is free to download and available on both iOS and Android operating systems.

Download on the App Store – iOS

Get it on Google Play

 

VIDEO1st

Video1st_Mobile (1)They say a picture paints a thousand words, but it has also been said that one video is worth 1.8 million!

VIDEO1st allows Dealers to differentiate themselves from the competition by delivering the excitement of the showroom experience to the customer in the comfort of their own home.

Users can shoot multiple videos and photographs for many and varied scenarios, from an initial enquiry and walk around, to personal videos giving the customer a sneak preview of their shiny new vehicle prior to delivery. Engage the customer further by starting an interactive conversation and provide links to relevant websites, brochures and offers so customers have one web page delivering all of the information they require.

In an ever expanding digital world where online, social and digital media is now not just a nice to have, but is expected, Dealers can now engage and empower customers with up to date, relevant information to deliver a digital age approach to a traditional process. Using online, personalised digital media helps to not only secure customer engagement, but it also supports the nurturing of relationships and ultimately grows satisfaction.

DEVICE NEUTRAL

VIDEO1st will work on any internet enabled mobile device, with an IOS or Android operating system and built-in camera. Therefore, there is no need to purchase additional, often very costly equipment if these are already readily available in the Dealership.

COST EFFECTIVE

VIDEO1st is not only cost effective because there are no initial setup costs, no contracts to sign and because it is device neutral, but after an initial free 60 day trial, the only nominal monthly charge for ongoing support and maintenance is £45 per department.

MANAGEMENT DASHBOARD

The management dashboard not only allows Business Managers to critique and amend galleries, but it allows a complete preview as the customer will see their personal web page. It also allows users to see viewing logs on each media item, including when a video / photograph was opened, if it was viewed internally by member of staff or externally by the customer, and also how long the videos were watched for.

PERSONAL 
WEB PAGE

Every secure, individualised web page includes a personal message to the customer from the sales person, a full gallery of the requested media, all key information relevant to the vehicle, vehicle details from the DVLA and links to external websites and resources.

CUSTOMER 
COMMENTS

The interactive comments section allows customers to ask additional questions relating to the vehicle, or for further media items to be sent to the gallery. The user can then respond to the questions and comments, delivering an online, interactive experience to the customer.

NOTIFICATIONS

Instant notifications are available at every stage of the VIDEO1st
 process from a gallery being available to critique, to the media being sent to the customer, then immediately as it is opened and watched and when new comments have been added by the customer and user.

OTHER FEATURES

Multiple Media Items

Using one device, a user can capture and / or upload multiple videos and photographs into each vehicle gallery and deliver them to the customer to view at their convenience. This can be done automatically as soon as the gallery has been created or only after the content has been reviewed and approved by a Manager.

Management Review

A vehicle gallery can be sent automatically to the customer as soon as it has been prepared by the user on their mobile device. Options also exist allowing galleries to be sent only after the content has been reviewed and approved by a Business Manager, because one bad video could mean many lost sales.

Multiple Contact Methods

Each customer can receive an individualised email and / or SMS message, both of which include a link to their own personalised web page. Both contact types can be fully customised to each individual Dealer or Dealership to deliver a consistent message.

External Links

Links to external websites and/or resources relating to the vehicle, the Dealer or manufacturer, or current special offers , including online brochures and documents, can be easily included with each gallery, delivering all relevant information directly to the customer in one place.

Our new Electronic Vehicle Health Check App is here

We’ll even give you the system for free for
the term of any current agreement you have
in place with another provider

e53c50b9-62c9-4eb5-aa81-58a05d130fc1

Available for both Android and iOS, the App offers Dealers many benefits, including:

2d85fba8-6de2-42fc-b709-cd738d42fbb3.png

  • Unified video and photo format for consistent viewing
  • Live pausing during video recording, and continuation after camera adjustment, providing a seamless experience to the customer
  • The ability to take photos while shooting the video
  • Dealer specific top and/or tail which are merged with the iVHC video so that the customer facing media can be played back on any device
  • Enhanced tyre tread depth screen
  • Ability to manually create a VHC record from within the App
  • Group Service Advisor login with the ability to create pre-inspection media when the customer is present

  • Built-in exception mechanism that automatically creates a support ticket when an error has occurred, increasing support response/fix times even further
  • Brand new customer-facing page with responsive design that can be viewed on any device
  • Custom video watermark, typically dealer group logo but can be anything the dealer prefers
  • Electronic customer signature

  • Improved overall application speed
  • Increased video conversion time
  • Optimised media upload that adjusts itself depending on the Wi-Fi speed in the workshop

c44f3d30-f2e8-4678-be1c-f3dbb9248d2c.png

To find out more or to arrange a
demonstration, give us a call on
0845 413 0000 or email
enquiries@edynamix.com

Copyright © 2016 eDynamix Global Ltd, All rights reserved.