It’s time to get connected…


Using several different systems from several different suppliers in aftersales departments can lead to issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations.

Monthly bills from different suppliers for their licences and support can quickly mount into potentially large and unnecessary costs, with the burden of reconciling and paying multiple invoices placed with an accounts team. Using one supplier for all of the core aftersales processes, with one login to connect them together, and one support channel and one invoice provides a more efficient and cost-effective solution for dealers.

A connected solution helps to improve productivity and staff engagement, but it also increases staff morale, system use and profitability. It makes training new and existing employees more effective, while at the same time helping to reduce staff turnover, with users feeling more confident in their day-to-day job role because they have a greater understanding of one connected system rather than a mediocre appreciation of multiple disparate systems.

Data from various dealer management systems, the DVLA and DVSA, tyre distributors, and finance and insurance companies can all be connected into one portal. This can help to reduce errors, through seamless transfer of data between systems. This then removes customer blindspots that arise because information – such as addresses, mobile telephone numbers or customer email addresses – held in one system is not updated and, therefore, does not match data held in another.

eDynamix offers dealers a connected aftersales solution; encompassing (and embedded within) the service core process, with the aim of improving productivities, efficiencies and customer retention.

eDynamix Connect provides dealers with all of the core aftersales functions outside of their DMS; service planselectronic vehicle health checkproactive follow-up, repairs and finance plans, online bookingsMOT cleansingVIDEO1st, aftersales surveys and automated confirmations and reminders.

Through one portal, dealers can receive centralised, data-rich management reporting using our scheduled push reports, or use our eDynamix Connect app to get an overview of daily, weekly and monthly performance.

Not only do dealers’ systems, staff, management and third-party applications become connected, but eDynamix Connect offers multiple online channels to keep customers connected to dealers through the web and smart devices too:

■ Online bookings – giving customers the ability to book their service 24 hours a day, seven days a week.

■ Online service plan quote – allowing customers to create a quote for all of their future servicing requirements at their convenience.

■ iVHC online authorisation – letting customers view and authorise work needed on their vehicle, anytime, anywhere.

■ VIDEO1st online media and interactive comments – delivering the excitement of the showroom experience to the customer in the comfort of their own home.

It’s time to get connected!


MOT Data Analysis


eDynamix recently ran an MOT cleanse project with 2 OEM partners and reported that, on average, 66% of MOT dates in the various Dealer Management Systems were incorrect. This figure includes 10% of vehicle records that had no associated MOT date, and 56% where the MOT date was incorrect by more than 30 days.

Analysis found that over 28% of vehicles had gone through an ownership change since the last visit and 2.5% of active vehicles in the dealers’ database had been scrapped. These figures suggest that dealers are wasting much time, money and energy sending MOT reminder communications to customers who no longer own the vehicle, or when the MOT is not actually due which can mount into 10’s of 1,000’s of pounds annually in SMS messages, letters and man time.

“With varying service intervals, annual MOT’s don’t necessarily fall in line with service events, and those customers without a service plan are more likely to look at other options for their MOT when this happens” said Iain Nickalls, Director at eDynamix. “This, plus the cost of sending unnecessary communication to customers are reasons why it is essential to ensure that MOT dates are correct in dealer management systems. Dealers could be missing out on hundreds of thousands of pounds in revenue not only from the MOT test itself, but also from the associated upsell opportunity”.

eDynamix are a DVLA data partner and have processed over 2 million records through their MOTCleanse solution so far. Once cleansed, the data is returned to the dealer in a format that can be easily uploaded directly back into most DMS systems ensuring that the MOT, ownership and scrappage information is up to date and accurate.