Manage your YouTube channel, reach a wider audience and improve SEO by automatically uploading videos taken using the VIDEO1st app to the video-sharing website
Stock videos taken using VIDEO1st can be uploaded to a dealers Auto Trader feed and attached to a vehicle available on the site without the need to log in and do this manually
Add Audio Tracks
Dealer specific audio tracks can be added to videos at the point of production to provide a consistent and professional experience to customers
Videos can be stabilised to remove camera wobble and smooth movement between frames which ensures the end user experience is to the highest possible standards.
Next Service Type
Automatically calculate the next type of service on the service plan configuration stage based on the vehicle’s current mileage
Should a vehicle come into the workshop early there is a top up facility which allows additional funds to be added by the customer to ensure the plan remains in credit
Add additional maintenance items to a service plan which aren’t normally found in the scope of a traditional plan. Items such as tyres, brakes, cambelts, etc. can be added when the plan is created, or even during a plan amendment, and correct amount of money collected alongside that already being collected for the services to ensure that you have enough in the fund for when the maintenance item is due. This feature merges our Repair Plan application together with our Service Plan system to ensure all service and maintenance items can be managed through one monthly Direct Debit.
Easily amend the plan length, annual mileage and optional services during a live plan amendment to ensure the plan continues to match the customers driving style and requirements.
Payments can be varied to always ensure there are enough funds in the customers pot to cover services as and when they are due within the lifecycle of a plan.
Dealer branded loyalty cards can be automatically posted to customers on plan confirmation and include the customers name and registration and which may entitle them to additional offers over and above a normal retail customer
Customers can book red or amber work identified during a previous iVHC directly into online bookings, at the agreed price, using a link provided in follow up communication
Service Plan Quote
If the customer does not currently have a service plan offer them the opportunity to quote themselves one as part of the online bookings process with all required standard and optional services included to match their own requirements
Customers can ask to have their vehicle valued when in the dealership as during the online bookings process, sending a notification to the sales team of the upcoming visit and request
Create dealership specific voucher codes which can be shared with customers to offer discounts on bookings made online in a given date period.
All tyre and brake measurements, whether measured in millimetres worn or percentage remaining can be automatically converted and graphically displayed to a customer in percentage remaining.
Interactive Check In
Take photographs, shoot videos and record notes and damage on a vehicle with the customer present and prior to it entering the workshop using a tablet device.
Identified Work Booking
Any work identified but not yet due can be booked into the workshop during the customer check out process using the online bookings portal from within the iVHC app.
Customers can book red or amber work identified during a previous iVHC directly into online bookings, at the agreed price, using a link provided in follow up communication.
Service Plan Quote
Service plan quotes generated online by the customer can drop into the follow up system for a communications team to finalise and sell.
Sensitive Customer Check
Cross-check your DMS (DMS dependent) and exclude those customers marked as sensitive from receiving any follow up communication.
Any emails that bounce back are captured and highlighted on the timeline which then allows DMS records to be constantly cleansed and updated.
A rating question can be added to surveys for customers to rate their service experience using 1 to 5 stars.