Service Plan Quote
Service plan quotes generated online by the customer can drop into the follow up system for a communications team to finalise and sell.
Sensitive Customer Check
Cross-check your DMS (DMS dependent) and exclude those customers marked as sensitive from receiving any follow up communication.
Any emails that bounce back are captured and highlighted on the timeline which then allows DMS records to be constantly cleansed and updated.
A rating question can be added to surveys for customers to rate their service experience using 1 to 5 stars.