It’s time to get connected…

Connect_edynamix

Using several different systems from several different suppliers in aftersales departments can lead to issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations.

Monthly bills from different suppliers for their licences and support can quickly mount into potentially large and unnecessary costs, with the burden of reconciling and paying multiple invoices placed with an accounts team. Using one supplier for all of the core aftersales processes, with one login to connect them together, and one support channel and one invoice provides a more efficient and cost-effective solution for dealers.

A connected solution helps to improve productivity and staff engagement, but it also increases staff morale, system use and profitability. It makes training new and existing employees more effective, while at the same time helping to reduce staff turnover, with users feeling more confident in their day-to-day job role because they have a greater understanding of one connected system rather than a mediocre appreciation of multiple disparate systems.

Data from various dealer management systems, the DVLA and DVSA, tyre distributors, and finance and insurance companies can all be connected into one portal. This can help to reduce errors, through seamless transfer of data between systems. This then removes customer blindspots that arise because information – such as addresses, mobile telephone numbers or customer email addresses – held in one system is not updated and, therefore, does not match data held in another.

eDynamix offers dealers a connected aftersales solution; encompassing (and embedded within) the service core process, with the aim of improving productivities, efficiencies and customer retention.

eDynamix Connect provides dealers with all of the core aftersales functions outside of their DMS; service planselectronic vehicle health checkproactive follow-up, repairs and finance plans, online bookingsMOT cleansingVIDEO1st, aftersales surveys and automated confirmations and reminders.

Through one portal, dealers can receive centralised, data-rich management reporting using our scheduled push reports, or use our eDynamix Connect app to get an overview of daily, weekly and monthly performance.

Not only do dealers’ systems, staff, management and third-party applications become connected, but eDynamix Connect offers multiple online channels to keep customers connected to dealers through the web and smart devices too:

■ Online bookings – giving customers the ability to book their service 24 hours a day, seven days a week.

■ Online service plan quote – allowing customers to create a quote for all of their future servicing requirements at their convenience.

■ iVHC online authorisation – letting customers view and authorise work needed on their vehicle, anytime, anywhere.

■ VIDEO1st online media and interactive comments – delivering the excitement of the showroom experience to the customer in the comfort of their own home.

It’s time to get connected!

eDynamix iVHC becomes part of Hyundai 360

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eDynamix have worked closely with Hyundai Motor UK to integrate their vehicle health check application, iVHC, into Hyundai’s own 360 platform and can now offer their solution as one of the approved Hyundai Motor UK eVHC partners. Hyundai 360 is an intuitive and simple to understand modular platform offering full automation of the Aftersales customer journey.

At the core of the programme is the industry’s quickest online service booking system that requires no more than six steps and 10 seconds to complete. It is also integrated into Dealer DMS systems to maximise efficiencies. Jobs are automatically loaded and available within iVHC each morning ready for the service advisors and technicians to begin carrying out the required vehicle health checks. Any identified concerns can be priced using Hyundai’s own menu pricing engine which is embedded within iVHC, and then sent to the customer for authorisation. Work authorised online through the Hyundai portal is then automatically updated and reflected in iVHC.  This ensures that the relevant parts and service departments are notified and authority can then be passed to the technician to complete the work. This provides a seamless process for both customer and dealerships.

Tony Whitehorn, President & CEO, Hyundai Motor UK said: “Hyundai Motor prides itself on its continuous evolution and innovative spirit and our unique 360 service solution is a great example of this. Hyundai 360 Workshop Automation helps to streamline maintenance operations by using clever technology that delivers real efficiencies for our customers and our dealer partners.”

Iain Nickalls, Director at eDynamix, said “We have worked with Hyundai Motor UK and its dealer partners for a number of years but were extremely excited when we were asked to become part of the Hyundai 360 programme earlier this year. We sincerely believe it will revolutionise the way in which the Hyundai Network will communicate and operate with their customers. Hyundai Motor’s vision and culture is very much the same as ours at eDynamix, where we aim to connect Dealers to their customers using intuitive and connected systems to deliver the best possible experience for all. These are truly exciting times for Hyundai Motor and eDynamix are proud to be part of this”.

New Customers

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The Delgarth Motor Group have rolled out iVHC at 2 of their sites; Bletchley Hyundai and Milton Keynes Hyundai.

Turners Motor Group are now offering Service Plans through eDynamix.

Endeavour Hyundai Watford and North London Hyundai go live with iVHC.

We welcome onboard Saxon Bridge in Milton Keynes who recently took up Service Plans from eDynamix.

JD Edgar & Son have gone live with our Interactive Vehicle Health Check System, (iVHC.)

Harratts Group have recently rolled out our Service Plans at 2 of their Dealerships; Kia Motors and Renault.

Are you ready to connect?

connect_phone

Using several different systems from several different suppliers in aftersales departments can lead to issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations.

Monthly bills from different suppliers for their licences and support can quickly mount into potentially large and unnecessary costs, with the burden of reconciling and paying multiple invoices placed with an accounts team. Using one supplier for all of the core aftersales processes, with one login to connect them together, and one support channel and one invoice provides a more efficient and cost-effective solution for dealers.

A connected solution helps to improve productivity and staff engagement, but it also increases staff morale, system use and profitability. It makes training new and existing employees more effective, while at the same time helping to reduce staff turnover, with users feeling more confident in their day-to-day job role because they have a greater understanding of one connected system rather than a mediocre appreciation of multiple disparate systems.

Data from various dealer management systems, the DVLA and DVSA, tyre distributors, and finance and insurance companies can all be connected into one portal. This can help to reduce errors, through seamless transfer of data between systems. This then removes customer blindspots that arise because information – such as addresses, mobile telephone numbers or customer email addresses – held in one system is not updated and, therefore, does not match data held in another.

eDynamix offers dealers a connected aftersales solution; encompassing (and embedded within) the service core process, with the aim of improving productivities, efficiencies and customer retention.

eDynamix Connect provides dealers with all of the core aftersales functions outside of their DMS; service plans, electronic vehicle health check, proactive follow-up, repairs and finance plans, online bookings, MOT cleansing, VIDEO1st, aftersales surveys and automated confirmations and reminders.

Through one portal, dealers can receive centralised, data-rich management reporting using our scheduled push reports, or use our eDynamix Connect app to get an overview of daily, weekly and monthly performance.

Not only do dealers’ systems, staff, management and third-party applications become connected, but eDynamix Connect offers multiple online channels to keep customers connected to dealers through the web and smart devices too:

Online bookings – giving customers the ability to book their service 24 hours a day, seven days a week.

Online service plan quote – allowing customers to create a quote for all of their future servicing requirements at their convenience.

iVHC online authorisation – letting customers view and authorise work needed on their vehicle, anytime, anywhere.

VIDEO1st online media and interactive comments – delivering the excitement of the showroom experience to the customer in the comfort of their own home.

It’s time to get connected!

New Customers

In this edition of our Newsletter we wanted to share a Case Study on a Dealer Group using our Electronic Vehicle Health Check system – iVHC.

As always, if you have any questions please contact us on 0845 413 0000, or email us enquiries@edynamix.com.

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We’re exhibiting again this year at CDX and we are looking forward to everything that will be taking place on the day!

Come and say hello – we’re on Stand 320!

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EMG Motor Group have recently rolled out our Proactive Follow Up system at their 7 Dealerships.


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Aston Vauxhall have gone live with our Interactive Vehicle Health Check System (iVHC).


f04cb326-6b66-4e2e-a2c1-7811d27b7b12Following the acquisition of 3 new Dealerships; Vantage Motor Group went live with Service Plans. They have since rolled out iVHC at the 3 new sites, along with Proactive Follow Up and Courtesy Car.


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Ringways Motor Group have launched eDynamix Service Plans and are using our Video1st offering.


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After the positive launch of Proactive Follow Up at FRF Motors the Dealer Group have since rolled out iVHC.


Copyright © 2016 eDynamix Global Ltd, All rights reserved.

 

Our new Electronic Vehicle Health Check App is here

We’ll even give you the system for free for
the term of any current agreement you have
in place with another provider

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Available for both Android and iOS, the App offers Dealers many benefits, including:

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  • Unified video and photo format for consistent viewing
  • Live pausing during video recording, and continuation after camera adjustment, providing a seamless experience to the customer
  • The ability to take photos while shooting the video
  • Dealer specific top and/or tail which are merged with the iVHC video so that the customer facing media can be played back on any device
  • Enhanced tyre tread depth screen
  • Ability to manually create a VHC record from within the App
  • Group Service Advisor login with the ability to create pre-inspection media when the customer is present

  • Built-in exception mechanism that automatically creates a support ticket when an error has occurred, increasing support response/fix times even further
  • Brand new customer-facing page with responsive design that can be viewed on any device
  • Custom video watermark, typically dealer group logo but can be anything the dealer prefers
  • Electronic customer signature

  • Improved overall application speed
  • Increased video conversion time
  • Optimised media upload that adjusts itself depending on the Wi-Fi speed in the workshop

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To find out more or to arrange a
demonstration, give us a call on
0845 413 0000 or email
enquiries@edynamix.com

Copyright © 2016 eDynamix Global Ltd, All rights reserved.