MOT History

mot2Our MOT Lookup facility has now been extended to provide a full breakdown of MOT history and ownership changes.

Users can view each previous MOT, its pass status and, where there were failures or advisories, these highlighted with the ability to drill into the information.

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The data has also been made available in iVHC and as part of the technicians tablet application so that, through all stages of a vehicle visit, users are aware of any previous and outstanding issues.

Why not try our MOTCleanse
for free?

We’ll be happy to run your live vehicle database through an MOTCleanse for free and let you know how many records are incorrect.

TRY NOW FOR FREE

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MOT Data Analysis

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eDynamix recently ran an MOT cleanse project with 2 OEM partners and reported that, on average, 66% of MOT dates in the various Dealer Management Systems were incorrect. This figure includes 10% of vehicle records that had no associated MOT date, and 56% where the MOT date was incorrect by more than 30 days.

Analysis found that over 28% of vehicles had gone through an ownership change since the last visit and 2.5% of active vehicles in the dealers’ database had been scrapped. These figures suggest that dealers are wasting much time, money and energy sending MOT reminder communications to customers who no longer own the vehicle, or when the MOT is not actually due which can mount into 10’s of 1,000’s of pounds annually in SMS messages, letters and man time.

“With varying service intervals, annual MOT’s don’t necessarily fall in line with service events, and those customers without a service plan are more likely to look at other options for their MOT when this happens” said Iain Nickalls, Director at eDynamix. “This, plus the cost of sending unnecessary communication to customers are reasons why it is essential to ensure that MOT dates are correct in dealer management systems. Dealers could be missing out on hundreds of thousands of pounds in revenue not only from the MOT test itself, but also from the associated upsell opportunity”.

eDynamix are a DVLA data partner and have processed over 2 million records through their MOTCleanse solution so far. Once cleansed, the data is returned to the dealer in a format that can be easily uploaded directly back into most DMS systems ensuring that the MOT, ownership and scrappage information is up to date and accurate.

Online Bookings

Live Dashboard
Dealers using our Online Bookings platform now have instant visibility on rolling 28 day performance by brand through the live dealer dashboard. Statistics include the number and value of bookings, a graphical representation of what devices are used to make the bookings and also the times when bookings are made.

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Amend & Cancellation
Confirmed bookings can now be amended or cancelled with ease by the customer. Using the link embedded within their confirmation email, customers can modify every aspect of the booking or cancel it up to the booking date. An email will be sent to the nominated email address notifying them of the change, with all amendments recorded in the log.

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Voucher Codes
Dealers can now easily create date driven voucher codes which can then be used by customers to receive a fixed or percentage value off their booking. A usage counter clearly shows how many times the code has been used at each dealership to monitor effectiveness.

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MOT Auto Include
The system will check if an MOT is due within 30 days of the current date with the DVSA and, if it is, will automatically it include it in the booking.

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Device Notification
See the device a booking was made on, whether it was a mobile or laptop, and the operating system and browser used.

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Reporting
The online bookings report has been created to allow management to view a summary of bookings made by dealership in a given date range.

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eDynamix iVHC becomes part of Hyundai 360

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eDynamix have worked closely with Hyundai Motor UK to integrate their vehicle health check application, iVHC, into Hyundai’s own 360 platform and can now offer their solution as one of the approved Hyundai Motor UK eVHC partners. Hyundai 360 is an intuitive and simple to understand modular platform offering full automation of the Aftersales customer journey.

At the core of the programme is the industry’s quickest online service booking system that requires no more than six steps and 10 seconds to complete. It is also integrated into Dealer DMS systems to maximise efficiencies. Jobs are automatically loaded and available within iVHC each morning ready for the service advisors and technicians to begin carrying out the required vehicle health checks. Any identified concerns can be priced using Hyundai’s own menu pricing engine which is embedded within iVHC, and then sent to the customer for authorisation. Work authorised online through the Hyundai portal is then automatically updated and reflected in iVHC.  This ensures that the relevant parts and service departments are notified and authority can then be passed to the technician to complete the work. This provides a seamless process for both customer and dealerships.

Tony Whitehorn, President & CEO, Hyundai Motor UK said: “Hyundai Motor prides itself on its continuous evolution and innovative spirit and our unique 360 service solution is a great example of this. Hyundai 360 Workshop Automation helps to streamline maintenance operations by using clever technology that delivers real efficiencies for our customers and our dealer partners.”

Iain Nickalls, Director at eDynamix, said “We have worked with Hyundai Motor UK and its dealer partners for a number of years but were extremely excited when we were asked to become part of the Hyundai 360 programme earlier this year. We sincerely believe it will revolutionise the way in which the Hyundai Network will communicate and operate with their customers. Hyundai Motor’s vision and culture is very much the same as ours at eDynamix, where we aim to connect Dealers to their customers using intuitive and connected systems to deliver the best possible experience for all. These are truly exciting times for Hyundai Motor and eDynamix are proud to be part of this”.

We’re at AM Live 2016! 16th November…

eDynamix Connect provides dealers with all of the core aftersales functions outside of a DMS; service plans, electronic vehicle health check, proactive follow-up, repair and finance plans, online bookings, MOT cleansing, VIDEO1st, aftersales surveys and automated confirmations and reminders.

Dealers often use several different systems from several different suppliers for all of these functions which can lead to increased costs and issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations through disjointed silos of information.

Using one supplier for all of the core aftersales processes, with one login to connect them together, one support channel and one invoice provides a more efficient and cost-effective solution for dealers. Having one system helps improve staff engagement, morale and ultimately Dealer profitability.

Come and see us at Milton Keynes Arena, stand 54 to understand how eDynamix Connect can help your business.
Register here for AM Live.


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New Customers

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The Delgarth Motor Group have rolled out iVHC at 2 of their sites; Bletchley Hyundai and Milton Keynes Hyundai.

Turners Motor Group are now offering Service Plans through eDynamix.

Endeavour Hyundai Watford and North London Hyundai go live with iVHC.

We welcome onboard Saxon Bridge in Milton Keynes who recently took up Service Plans from eDynamix.

JD Edgar & Son have gone live with our Interactive Vehicle Health Check System, (iVHC.)

Harratts Group have recently rolled out our Service Plans at 2 of their Dealerships; Kia Motors and Renault.

Are you ready to connect?

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Using several different systems from several different suppliers in aftersales departments can lead to issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations.

Monthly bills from different suppliers for their licences and support can quickly mount into potentially large and unnecessary costs, with the burden of reconciling and paying multiple invoices placed with an accounts team. Using one supplier for all of the core aftersales processes, with one login to connect them together, and one support channel and one invoice provides a more efficient and cost-effective solution for dealers.

A connected solution helps to improve productivity and staff engagement, but it also increases staff morale, system use and profitability. It makes training new and existing employees more effective, while at the same time helping to reduce staff turnover, with users feeling more confident in their day-to-day job role because they have a greater understanding of one connected system rather than a mediocre appreciation of multiple disparate systems.

Data from various dealer management systems, the DVLA and DVSA, tyre distributors, and finance and insurance companies can all be connected into one portal. This can help to reduce errors, through seamless transfer of data between systems. This then removes customer blindspots that arise because information – such as addresses, mobile telephone numbers or customer email addresses – held in one system is not updated and, therefore, does not match data held in another.

eDynamix offers dealers a connected aftersales solution; encompassing (and embedded within) the service core process, with the aim of improving productivities, efficiencies and customer retention.

eDynamix Connect provides dealers with all of the core aftersales functions outside of their DMS; service plans, electronic vehicle health check, proactive follow-up, repairs and finance plans, online bookings, MOT cleansing, VIDEO1st, aftersales surveys and automated confirmations and reminders.

Through one portal, dealers can receive centralised, data-rich management reporting using our scheduled push reports, or use our eDynamix Connect app to get an overview of daily, weekly and monthly performance.

Not only do dealers’ systems, staff, management and third-party applications become connected, but eDynamix Connect offers multiple online channels to keep customers connected to dealers through the web and smart devices too:

Online bookings – giving customers the ability to book their service 24 hours a day, seven days a week.

Online service plan quote – allowing customers to create a quote for all of their future servicing requirements at their convenience.

iVHC online authorisation – letting customers view and authorise work needed on their vehicle, anytime, anywhere.

VIDEO1st online media and interactive comments – delivering the excitement of the showroom experience to the customer in the comfort of their own home.

It’s time to get connected!

eDynamix launch new Connect App

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eDynamix have launched a new App which provides senior management with an overview of business performance through all of the core Aftersales functions.

Connect shows daily, weekly, monthly and rolling 28 day Service Plan quotes and sales for Dealer Groups and individual Dealerships. Users can drill into further detail and highlight performance trends by new and used sales as well as those sold through the service department.

eDynamix electronic vehicle health check solution, iVHC, also feeds red and amber work conversion rates into the App, with follow up, video, online booking and survey statistics to be added in the very near future.

Steve Turney, Managing Director of Delgarth Motor Group, said “The Connect App is brilliant. Our rolling 28 day service plan performance has already increased by 125% which I am delighted with. This is because I personally can now drive improvements each day as I can quickly and easily see how my Dealerships and departments within them are performing”.

“Connect is unique in the motor industry,” said Director Iain Nickalls.

“The norm is for management to run reports from disparate systems to find relevant information regarding business performance, which can be time consuming and error prone. Connect provides a powerful and immediate insight into your business performance across multiple functions, and is available at your fingertips any time of the day, from anywhere in the world”.

Connect is free to download and available on both iOS and Android operating systems.

Download on the App Store – iOS

Get it on Google Play

 

VIDEO1st

Video1st_Mobile (1)They say a picture paints a thousand words, but it has also been said that one video is worth 1.8 million!

VIDEO1st allows Dealers to differentiate themselves from the competition by delivering the excitement of the showroom experience to the customer in the comfort of their own home.

Users can shoot multiple videos and photographs for many and varied scenarios, from an initial enquiry and walk around, to personal videos giving the customer a sneak preview of their shiny new vehicle prior to delivery. Engage the customer further by starting an interactive conversation and provide links to relevant websites, brochures and offers so customers have one web page delivering all of the information they require.

In an ever expanding digital world where online, social and digital media is now not just a nice to have, but is expected, Dealers can now engage and empower customers with up to date, relevant information to deliver a digital age approach to a traditional process. Using online, personalised digital media helps to not only secure customer engagement, but it also supports the nurturing of relationships and ultimately grows satisfaction.

DEVICE NEUTRAL

VIDEO1st will work on any internet enabled mobile device, with an IOS or Android operating system and built-in camera. Therefore, there is no need to purchase additional, often very costly equipment if these are already readily available in the Dealership.

COST EFFECTIVE

VIDEO1st is not only cost effective because there are no initial setup costs, no contracts to sign and because it is device neutral, but after an initial free 60 day trial, the only nominal monthly charge for ongoing support and maintenance is £45 per department.

MANAGEMENT DASHBOARD

The management dashboard not only allows Business Managers to critique and amend galleries, but it allows a complete preview as the customer will see their personal web page. It also allows users to see viewing logs on each media item, including when a video / photograph was opened, if it was viewed internally by member of staff or externally by the customer, and also how long the videos were watched for.

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WEB PAGE

Every secure, individualised web page includes a personal message to the customer from the sales person, a full gallery of the requested media, all key information relevant to the vehicle, vehicle details from the DVLA and links to external websites and resources.

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COMMENTS

The interactive comments section allows customers to ask additional questions relating to the vehicle, or for further media items to be sent to the gallery. The user can then respond to the questions and comments, delivering an online, interactive experience to the customer.

NOTIFICATIONS

Instant notifications are available at every stage of the VIDEO1st
 process from a gallery being available to critique, to the media being sent to the customer, then immediately as it is opened and watched and when new comments have been added by the customer and user.

OTHER FEATURES

Multiple Media Items

Using one device, a user can capture and / or upload multiple videos and photographs into each vehicle gallery and deliver them to the customer to view at their convenience. This can be done automatically as soon as the gallery has been created or only after the content has been reviewed and approved by a Manager.

Management Review

A vehicle gallery can be sent automatically to the customer as soon as it has been prepared by the user on their mobile device. Options also exist allowing galleries to be sent only after the content has been reviewed and approved by a Business Manager, because one bad video could mean many lost sales.

Multiple Contact Methods

Each customer can receive an individualised email and / or SMS message, both of which include a link to their own personalised web page. Both contact types can be fully customised to each individual Dealer or Dealership to deliver a consistent message.

External Links

Links to external websites and/or resources relating to the vehicle, the Dealer or manufacturer, or current special offers , including online brochures and documents, can be easily included with each gallery, delivering all relevant information directly to the customer in one place.

iVHC

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There are many electronic vehicle health check systems on the market today. What we have done to differentiate ourselves from other providers is take this tried and tested process and make it not only more usable for the Dealer, but we have developed it further to allow for a greater upsell opportunity and conversion on both identified Red and Amber work concerns.

FINANCE PLAN

Our integrated Finance Plan* allows Dealers to sell Red work concerns identified as part of an iVHC on the day and afford the customer the opportunity to spread the cost of these repairs over a set period.

REPAIR PLAN

Repair Plans offer the customer the opportunity to pay monthly for both Amber work concerns, or deferred Red work, identified as part of their recent iVHC, or for other items outside of the scope of a traditional Service Plan.

INJECTION OF PREVIOUS CONCERNS

Any unsold Red or Amber work concerns identified as part of a previous iVHC on the vehicle can be injected automatically into the new health check as mandatory inspections. There is also a higher potential for upsell on previously identified concerns.

DAILY WORK & DASHBOARDS

Real-time daily work areas and management dashboards for display on internet enabled TV’s are available giving an immediate view on deleted and declined work, Amber concerns that remain unsold, all concerns that have been authorised and everything that has been completed on the day.

PHOTOGRAPHS

They say pictures paint a thousand words, and by utilising our integrated photograph functionality whereby the technician takes a picture of a given concern which can then be emailed directly to the customer or included on the printed health check, it is proven that more Red and Amber work concerns are sold.

VIDEOS

Our fully integrated video technology allows technicians to record a video of the entire health check or an individual concern which can then be emailed directly to the customer. This works extremely well for checks involving movement or noise concerns.

MOBILE APPLICATION

Technicians complete each iVHC on a mobile device chosen by the Dealer, with 1 device serving multiple technicians. After choosing the relevant template, and taking any necessary pre-inspection photographs, all mandatory checks must be performed before the iVHC can be completed.

FEATURES

  • DMS Integration

DMS integration, where possible, allows for a direct daily, incremental and/or manual download of job information from the Dealer’s Dealer Management System, as well as parts prices, stock availability and tracking.

  • Pre Call

The pre-call facility allows users to contact the customer prior to their visit with all of the relevant information, such as first visit notifications, last service dates, any recent health check information and fully service history. Users also have the ability to record notes against the health check which are available to all other users throughout the iVHC lifecycle.

  • Tyre Integration*

With full tyre integration through Stapletons Tyre Services or Micheldever Tyre Services, Dealers can view their available tyre stock from within the iVHC for tyres matching those identified on the vehicle, with the ability to order directly with the supplier coming in 2014.

  • Client Pop-up

The client pop-up notifies the appropriate users within the relevant departments of any updates to iVHC’s which may require their attention. If subsequent updates are found older notifications are erased which removes the need for users to check out of date information.

  • Integrated Follow Up

All unsold Red and Amber work concerns can be sent directly to the integrated follow up module when required by the Dealer. Each type of follow up can have its own bespoke timeline and templates which include SMS, email and post fulfilment with the ability to include the health check within the latter two.

  • Parts Management

With parts and tyre pricing and availability presented as part of the DMS downloads and tyre integration, users can price concerns in no time at all, with the correct parts being selected with the help of photographs and videos taken as part of the iVHC. Parts tracking and automated status updates also help to reduce parts obsolescence.

  • Data-rich Reporting

It is ok recording and collecting information about each completed vehicle health check, but we have developed a suite of reports that allow Dealers to fully and accurately analyse identified and sold work items for each Dealership, for each advisor and for each individual technician.

* country dependent