eDynamix iVHC becomes part of Hyundai 360

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eDynamix have worked closely with Hyundai Motor UK to integrate their vehicle health check application, iVHC, into Hyundai’s own 360 platform and can now offer their solution as one of the approved Hyundai Motor UK eVHC partners. Hyundai 360 is an intuitive and simple to understand modular platform offering full automation of the Aftersales customer journey.

At the core of the programme is the industry’s quickest online service booking system that requires no more than six steps and 10 seconds to complete. It is also integrated into Dealer DMS systems to maximise efficiencies. Jobs are automatically loaded and available within iVHC each morning ready for the service advisors and technicians to begin carrying out the required vehicle health checks. Any identified concerns can be priced using Hyundai’s own menu pricing engine which is embedded within iVHC, and then sent to the customer for authorisation. Work authorised online through the Hyundai portal is then automatically updated and reflected in iVHC.  This ensures that the relevant parts and service departments are notified and authority can then be passed to the technician to complete the work. This provides a seamless process for both customer and dealerships.

Tony Whitehorn, President & CEO, Hyundai Motor UK said: “Hyundai Motor prides itself on its continuous evolution and innovative spirit and our unique 360 service solution is a great example of this. Hyundai 360 Workshop Automation helps to streamline maintenance operations by using clever technology that delivers real efficiencies for our customers and our dealer partners.”

Iain Nickalls, Director at eDynamix, said “We have worked with Hyundai Motor UK and its dealer partners for a number of years but were extremely excited when we were asked to become part of the Hyundai 360 programme earlier this year. We sincerely believe it will revolutionise the way in which the Hyundai Network will communicate and operate with their customers. Hyundai Motor’s vision and culture is very much the same as ours at eDynamix, where we aim to connect Dealers to their customers using intuitive and connected systems to deliver the best possible experience for all. These are truly exciting times for Hyundai Motor and eDynamix are proud to be part of this”.

We’re at AM Live 2016! 16th November…

eDynamix Connect provides dealers with all of the core aftersales functions outside of a DMS; service plans, electronic vehicle health check, proactive follow-up, repair and finance plans, online bookings, MOT cleansing, VIDEO1st, aftersales surveys and automated confirmations and reminders.

Dealers often use several different systems from several different suppliers for all of these functions which can lead to increased costs and issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations through disjointed silos of information.

Using one supplier for all of the core aftersales processes, with one login to connect them together, one support channel and one invoice provides a more efficient and cost-effective solution for dealers. Having one system helps improve staff engagement, morale and ultimately Dealer profitability.

Come and see us at Milton Keynes Arena, stand 54 to understand how eDynamix Connect can help your business.
Register here for AM Live.


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New Customers

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The Delgarth Motor Group have rolled out iVHC at 2 of their sites; Bletchley Hyundai and Milton Keynes Hyundai.

Turners Motor Group are now offering Service Plans through eDynamix.

Endeavour Hyundai Watford and North London Hyundai go live with iVHC.

We welcome onboard Saxon Bridge in Milton Keynes who recently took up Service Plans from eDynamix.

JD Edgar & Son have gone live with our Interactive Vehicle Health Check System, (iVHC.)

Harratts Group have recently rolled out our Service Plans at 2 of their Dealerships; Kia Motors and Renault.

Are you ready to connect?

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Using several different systems from several different suppliers in aftersales departments can lead to issues such as reduced efficiency, falling profitability, problems with software support and a slowdown in the fulfilment of customer expectations.

Monthly bills from different suppliers for their licences and support can quickly mount into potentially large and unnecessary costs, with the burden of reconciling and paying multiple invoices placed with an accounts team. Using one supplier for all of the core aftersales processes, with one login to connect them together, and one support channel and one invoice provides a more efficient and cost-effective solution for dealers.

A connected solution helps to improve productivity and staff engagement, but it also increases staff morale, system use and profitability. It makes training new and existing employees more effective, while at the same time helping to reduce staff turnover, with users feeling more confident in their day-to-day job role because they have a greater understanding of one connected system rather than a mediocre appreciation of multiple disparate systems.

Data from various dealer management systems, the DVLA and DVSA, tyre distributors, and finance and insurance companies can all be connected into one portal. This can help to reduce errors, through seamless transfer of data between systems. This then removes customer blindspots that arise because information – such as addresses, mobile telephone numbers or customer email addresses – held in one system is not updated and, therefore, does not match data held in another.

eDynamix offers dealers a connected aftersales solution; encompassing (and embedded within) the service core process, with the aim of improving productivities, efficiencies and customer retention.

eDynamix Connect provides dealers with all of the core aftersales functions outside of their DMS; service plans, electronic vehicle health check, proactive follow-up, repairs and finance plans, online bookings, MOT cleansing, VIDEO1st, aftersales surveys and automated confirmations and reminders.

Through one portal, dealers can receive centralised, data-rich management reporting using our scheduled push reports, or use our eDynamix Connect app to get an overview of daily, weekly and monthly performance.

Not only do dealers’ systems, staff, management and third-party applications become connected, but eDynamix Connect offers multiple online channels to keep customers connected to dealers through the web and smart devices too:

Online bookings – giving customers the ability to book their service 24 hours a day, seven days a week.

Online service plan quote – allowing customers to create a quote for all of their future servicing requirements at their convenience.

iVHC online authorisation – letting customers view and authorise work needed on their vehicle, anytime, anywhere.

VIDEO1st online media and interactive comments – delivering the excitement of the showroom experience to the customer in the comfort of their own home.

It’s time to get connected!

eDynamix launch new Connect App

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eDynamix have launched a new App which provides senior management with an overview of business performance through all of the core Aftersales functions.

Connect shows daily, weekly, monthly and rolling 28 day Service Plan quotes and sales for Dealer Groups and individual Dealerships. Users can drill into further detail and highlight performance trends by new and used sales as well as those sold through the service department.

eDynamix electronic vehicle health check solution, iVHC, also feeds red and amber work conversion rates into the App, with follow up, video, online booking and survey statistics to be added in the very near future.

Steve Turney, Managing Director of Delgarth Motor Group, said “The Connect App is brilliant. Our rolling 28 day service plan performance has already increased by 125% which I am delighted with. This is because I personally can now drive improvements each day as I can quickly and easily see how my Dealerships and departments within them are performing”.

“Connect is unique in the motor industry,” said Director Iain Nickalls.

“The norm is for management to run reports from disparate systems to find relevant information regarding business performance, which can be time consuming and error prone. Connect provides a powerful and immediate insight into your business performance across multiple functions, and is available at your fingertips any time of the day, from anywhere in the world”.

Connect is free to download and available on both iOS and Android operating systems.

Download on the App Store – iOS

Get it on Google Play

 

VIDEO1st

Video1st_Mobile (1)They say a picture paints a thousand words, but it has also been said that one video is worth 1.8 million!

VIDEO1st allows Dealers to differentiate themselves from the competition by delivering the excitement of the showroom experience to the customer in the comfort of their own home.

Users can shoot multiple videos and photographs for many and varied scenarios, from an initial enquiry and walk around, to personal videos giving the customer a sneak preview of their shiny new vehicle prior to delivery. Engage the customer further by starting an interactive conversation and provide links to relevant websites, brochures and offers so customers have one web page delivering all of the information they require.

In an ever expanding digital world where online, social and digital media is now not just a nice to have, but is expected, Dealers can now engage and empower customers with up to date, relevant information to deliver a digital age approach to a traditional process. Using online, personalised digital media helps to not only secure customer engagement, but it also supports the nurturing of relationships and ultimately grows satisfaction.

DEVICE NEUTRAL

VIDEO1st will work on any internet enabled mobile device, with an IOS or Android operating system and built-in camera. Therefore, there is no need to purchase additional, often very costly equipment if these are already readily available in the Dealership.

COST EFFECTIVE

VIDEO1st is not only cost effective because there are no initial setup costs, no contracts to sign and because it is device neutral, but after an initial free 60 day trial, the only nominal monthly charge for ongoing support and maintenance is £45 per department.

MANAGEMENT DASHBOARD

The management dashboard not only allows Business Managers to critique and amend galleries, but it allows a complete preview as the customer will see their personal web page. It also allows users to see viewing logs on each media item, including when a video / photograph was opened, if it was viewed internally by member of staff or externally by the customer, and also how long the videos were watched for.

PERSONAL 
WEB PAGE

Every secure, individualised web page includes a personal message to the customer from the sales person, a full gallery of the requested media, all key information relevant to the vehicle, vehicle details from the DVLA and links to external websites and resources.

CUSTOMER 
COMMENTS

The interactive comments section allows customers to ask additional questions relating to the vehicle, or for further media items to be sent to the gallery. The user can then respond to the questions and comments, delivering an online, interactive experience to the customer.

NOTIFICATIONS

Instant notifications are available at every stage of the VIDEO1st
 process from a gallery being available to critique, to the media being sent to the customer, then immediately as it is opened and watched and when new comments have been added by the customer and user.

OTHER FEATURES

Multiple Media Items

Using one device, a user can capture and / or upload multiple videos and photographs into each vehicle gallery and deliver them to the customer to view at their convenience. This can be done automatically as soon as the gallery has been created or only after the content has been reviewed and approved by a Manager.

Management Review

A vehicle gallery can be sent automatically to the customer as soon as it has been prepared by the user on their mobile device. Options also exist allowing galleries to be sent only after the content has been reviewed and approved by a Business Manager, because one bad video could mean many lost sales.

Multiple Contact Methods

Each customer can receive an individualised email and / or SMS message, both of which include a link to their own personalised web page. Both contact types can be fully customised to each individual Dealer or Dealership to deliver a consistent message.

External Links

Links to external websites and/or resources relating to the vehicle, the Dealer or manufacturer, or current special offers , including online brochures and documents, can be easily included with each gallery, delivering all relevant information directly to the customer in one place.

iVHC

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There are many electronic vehicle health check systems on the market today. What we have done to differentiate ourselves from other providers is take this tried and tested process and make it not only more usable for the Dealer, but we have developed it further to allow for a greater upsell opportunity and conversion on both identified Red and Amber work concerns.

FINANCE PLAN

Our integrated Finance Plan* allows Dealers to sell Red work concerns identified as part of an iVHC on the day and afford the customer the opportunity to spread the cost of these repairs over a set period.

REPAIR PLAN

Repair Plans offer the customer the opportunity to pay monthly for both Amber work concerns, or deferred Red work, identified as part of their recent iVHC, or for other items outside of the scope of a traditional Service Plan.

INJECTION OF PREVIOUS CONCERNS

Any unsold Red or Amber work concerns identified as part of a previous iVHC on the vehicle can be injected automatically into the new health check as mandatory inspections. There is also a higher potential for upsell on previously identified concerns.

DAILY WORK & DASHBOARDS

Real-time daily work areas and management dashboards for display on internet enabled TV’s are available giving an immediate view on deleted and declined work, Amber concerns that remain unsold, all concerns that have been authorised and everything that has been completed on the day.

PHOTOGRAPHS

They say pictures paint a thousand words, and by utilising our integrated photograph functionality whereby the technician takes a picture of a given concern which can then be emailed directly to the customer or included on the printed health check, it is proven that more Red and Amber work concerns are sold.

VIDEOS

Our fully integrated video technology allows technicians to record a video of the entire health check or an individual concern which can then be emailed directly to the customer. This works extremely well for checks involving movement or noise concerns.

MOBILE APPLICATION

Technicians complete each iVHC on a mobile device chosen by the Dealer, with 1 device serving multiple technicians. After choosing the relevant template, and taking any necessary pre-inspection photographs, all mandatory checks must be performed before the iVHC can be completed.

FEATURES

  • DMS Integration

DMS integration, where possible, allows for a direct daily, incremental and/or manual download of job information from the Dealer’s Dealer Management System, as well as parts prices, stock availability and tracking.

  • Pre Call

The pre-call facility allows users to contact the customer prior to their visit with all of the relevant information, such as first visit notifications, last service dates, any recent health check information and fully service history. Users also have the ability to record notes against the health check which are available to all other users throughout the iVHC lifecycle.

  • Tyre Integration*

With full tyre integration through Stapletons Tyre Services or Micheldever Tyre Services, Dealers can view their available tyre stock from within the iVHC for tyres matching those identified on the vehicle, with the ability to order directly with the supplier coming in 2014.

  • Client Pop-up

The client pop-up notifies the appropriate users within the relevant departments of any updates to iVHC’s which may require their attention. If subsequent updates are found older notifications are erased which removes the need for users to check out of date information.

  • Integrated Follow Up

All unsold Red and Amber work concerns can be sent directly to the integrated follow up module when required by the Dealer. Each type of follow up can have its own bespoke timeline and templates which include SMS, email and post fulfilment with the ability to include the health check within the latter two.

  • Parts Management

With parts and tyre pricing and availability presented as part of the DMS downloads and tyre integration, users can price concerns in no time at all, with the correct parts being selected with the help of photographs and videos taken as part of the iVHC. Parts tracking and automated status updates also help to reduce parts obsolescence.

  • Data-rich Reporting

It is ok recording and collecting information about each completed vehicle health check, but we have developed a suite of reports that allow Dealers to fully and accurately analyse identified and sold work items for each Dealership, for each advisor and for each individual technician.

* country dependent

Service Plans

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Our innovative and open approach to our software design has enabled us to develop a solution for the sale of routine vehicle servicing, planned maintenance items and those requiring immediate attention that is industry leading, easy to use, customisable and extremely cost effective.

Through Service Plans a quote for all routine servicing that is tailored to the requirements of each customer, and the pricing matrix offered by each Dealer, can be configured.

Repair Plans offer the customer the opportunity to pay monthly for both Amber work concerns, or deferred Red work items, identified as part of their recent iVHC, or for other items outside of the scope of a traditional Service Plan.

Our integrated Finance Plan* allows Dealers to sell Red work concerns identified as part of an iVHC on the day and afford the customer the opportunity to spread the cost of these repairs over a set period.

These modules not only provide the customer with peace of mind by offering a fixed monthly price for their entire vehicle servicing and maintenance requirements, it also presents the dealer with the opportunity to increase customer satisfaction levels and, ultimately, retention.

NO SETUP FEES

We don’t charge system setup fees. We don’t charge a plan confirmation fee. We don’t charge a plan amendment fee. We don’t charge a plan cancellation fee.

COMPLETE DEALER CONTROL

Service plans can be extended, additional services added and annual mileage changed at any stage during the plans lifecycle, at no cost, with all future payments automatically adjusted in real time. Plans can also be cancelled or, if cancelled in error, simply reinstated. All of these functions are available to the Dealer without having to involve a system administrator or 3rd party.

VEHICLE & CUSTOMER DATA

As a plan is created the vehicle data is gathered using a VRM lookup*, such as make and model, engine size, fuel type and date of registration. This can then be cross referenced with data from the Dealers DMS system to pull the relevant customer information, allowing for a fully customised quote to be created in seconds.

FEATURES

  • Campaigns

    Dealers have the opportunity to create date driven, model specific campaigns which automatically adjust the included services, the individual service costs and the payment profile. These can be Dealer specific or fall in line with current Manufacturer offers.

  • Automatic Customer Refunds

    Unfortunately, plans do cancel. When they do, Dealers have the option of automatically refunding the customer without the need to involve their accounts department or 3rd party. A letter is sent by the system informing the customer of their refund entitlement and when they can expect to receive this which is then automatically transferred into their bank account on that given date.

  • Automated Plan Renewals

    As with most insurance policies the customer will receive a letter as their final payment is about to be taken indicating that their Service Plan will be renewed for a set period and that they don’t need to do anything to continue. The payment profile can be maintained and the relevant optional services automatically included.

  • Plan Transfer

    If a customer changes their vehicle all customer details and any available funds can be automatically transferred from their current Service Plan to a new one without the need to cancel. This speeds up the process of configuring the new plan and also reduces the monthly payments for the customer.

  • Plan Statement

    Similar to a bank or credit card statement, the Service Plan Statement shows all credits and debits to the plan, running totals and the available funds. This can be easily emailed or posted to the customer and is also available online as part of the planmyservice™ portal.

  • Variable Direct Debits

    Plans can be started any time within the service lifecycle, even if a customer is not in the dealership for a service visit. Often there is a requirement for a deposit to be taken, but by using variable direct debits this constraint is removed and any customer objections reduced.

  • Maximised Payment Periods

    By maximising the number of payments, the necessity to discount the service plan to get to an acceptable monthly payment is removed, thereby increasing the return from your service plans, and also customer satisfaction.

  • Dated Service Events

    All services as part of the Service Plan are dated, either automatically by the system, or manually at confirmation. This not only allows for planning in terms of workshop loading, but also for reminders to be sent via email, SMS and/or direct mail using a tailored timeline within the Follow Up module.

  • Optional Services

    Any number of dealer specific optional services can be easily added to your Service Plans either manually or automatically by the system depending on plan configuration and included standard services. By adding these services, such as air conditioning and brake fluid services, customer loyalty is improved and penetration increased.

  • Age & Price Discounts

    There are a number of discount options available that could be automatically applied to your pricing matrix if required. This can be set depending on the age of the vehicle, as a discount between your normal retail price and your service plan price or as part of a campaign.

  • Complete Version Control

    Each plan has a complete log of quote history. This version control ensures earlier quotes can be viewed and restored. This can be very useful if one person created the initial quote but another was to confirm the plan at a different time.

  • Compound Plans

    Manufacturers are increasingly offering free servicing schemes as part of a new or used car purchase but customers may look to keep the vehicle once the free plan has ended. Compounding the plan allows services to be added on top of these Free Services, and optional services to be included to help increase customer retention.

  • Batch Create & Print

    The system can automatically create a tailored Service Plan quote for customers visiting the Dealership which can then be printed in a batch to be placed in the relevant job packs. This helps increase Service Plan sales with every non-service plan customer receiving a quote.

  • Intuitive Accounting Panel

    The system doesn’t rely on month end statements and is more akin to a traditional daily accounting system, with excel export facility, and no requirement for import by suffix journals as all transactions are individually recorded in the system. Real time DMS balance sheet comparison with allows for daily reconciliation is also available.

  • Push Reporting & Live Statistics

    You can subscribe to the reports you require and have them delivered directly to your inbox when needed, there is no need to go looking for the information you require. This is in addition to the Service Plan performance page showing real-time performance information.

* country dependent

New Customers

In this edition of our Newsletter we wanted to share a Case Study on a Dealer Group using our Electronic Vehicle Health Check system – iVHC.

As always, if you have any questions please contact us on 0845 413 0000, or email us enquiries@edynamix.com.

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We’re exhibiting again this year at CDX and we are looking forward to everything that will be taking place on the day!

Come and say hello – we’re on Stand 320!

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EMG Motor Group have recently rolled out our Proactive Follow Up system at their 7 Dealerships.


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Aston Vauxhall have gone live with our Interactive Vehicle Health Check System (iVHC).


f04cb326-6b66-4e2e-a2c1-7811d27b7b12Following the acquisition of 3 new Dealerships; Vantage Motor Group went live with Service Plans. They have since rolled out iVHC at the 3 new sites, along with Proactive Follow Up and Courtesy Car.


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Ringways Motor Group have launched eDynamix Service Plans and are using our Video1st offering.


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After the positive launch of Proactive Follow Up at FRF Motors the Dealer Group have since rolled out iVHC.


Copyright © 2016 eDynamix Global Ltd, All rights reserved.

 

Our new Electronic Vehicle Health Check App is here

We’ll even give you the system for free for
the term of any current agreement you have
in place with another provider

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Available for both Android and iOS, the App offers Dealers many benefits, including:

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  • Unified video and photo format for consistent viewing
  • Live pausing during video recording, and continuation after camera adjustment, providing a seamless experience to the customer
  • The ability to take photos while shooting the video
  • Dealer specific top and/or tail which are merged with the iVHC video so that the customer facing media can be played back on any device
  • Enhanced tyre tread depth screen
  • Ability to manually create a VHC record from within the App
  • Group Service Advisor login with the ability to create pre-inspection media when the customer is present

  • Built-in exception mechanism that automatically creates a support ticket when an error has occurred, increasing support response/fix times even further
  • Brand new customer-facing page with responsive design that can be viewed on any device
  • Custom video watermark, typically dealer group logo but can be anything the dealer prefers
  • Electronic customer signature

  • Improved overall application speed
  • Increased video conversion time
  • Optimised media upload that adjusts itself depending on the Wi-Fi speed in the workshop

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To find out more or to arrange a
demonstration, give us a call on
0845 413 0000 or email
enquiries@edynamix.com

Copyright © 2016 eDynamix Global Ltd, All rights reserved.